A Return Merchandise Authorization (RMA) number must be obtained by email BEFORE any item is returned to Lakehead Communications. A RMA number must be obtained within 10 days of the order ship date; this applies for all RMAs regardless of reason. Please see below for conditions applying to Customer Satisfaction and Defective Item returns.
Please send email containing the following information to firstname.lastname@example.org
Full name / Company Name
Contact Phone Number
Serial Number (for GPS units)
Detailed Reason for Return Request
If your return is approved, an RMA number will be emailed to you along with return instructions. The RMA number provided must appear clearly on the outside of the shipping package, and a copy of your receipt enclosed with the return. RMA numbers taped or written on the manufactured box will be subject to a restocking fee.
Please address returns to:
Lakehead Communications Returns
RMA# <enter your RMA number here>
420 Balmoral Street
Thunder Bay, Ontario, Canada
Christmas Holiday Return Policy:
Our Customer Satisfaction Return Policy is extended until January 15, 2019 for items purchased between October 15 and December 31, 2018. Please note, all items returned must be in unused/unopened condition or it may be subject to a 25% restocking fee as per our Return Policy.
Customer Satisfaction Returns
If you are not satisfied with your purchase, please contact us (email@example.com) and a credit will be offered upon return of the product. All customer satisfaction returns must be reported within 10 days of order receipt. For a full Customer Satisfaction refund to apply the item itself, all packaging, manuals and original accessories must not be marked or damaged in any way. Shipping and handling fees are not refundable, unless an order has been shipped in error by Lakehead Communications.
A restocking fee of 25% may apply on product returned for refund.
We reserve the right to refuse a return on any product. Items that have the outer packaging damaged in any way or are missing accessories or packaging materials cannot be accepted for return. Product in which the UPC bar code is removed from the package (as when applying for a rebate) or which have been registered with the manufacturer cannot be accepted for return.Exchange/Store Credit
Full credit may be applied for an exchange or store credit on products that are returned in original and undamaged condition including all original packaging and warranty cards. If the product is not returned in ‘as new’ condition, a 25% restocking fee will apply. Items that have the outer packaging damaged in any way or are missing accessories or packaging materials cannot be accepted for return. We reserve the right to refuse a return on any product that does not meet these requirements.
Products in which the UPC bar code is removed from the package (as when applying for a rebate) or which have been registered with the manufacturer cannot be accepted for return.
Special order items, bulk orders, antennas are not refundable or exchangeable.
Return Policy on Radios
- A radio may be returned for exchange/refund, if the radio has not been connected to a power source or an antenna.
- Should a radio have issues after being powered, it is considered a warranty item. The radio will be tested in-house, if it is deemed defective, our technical service centre will determine if the radio is sent away for repair or replaced.
- Warranty is void if a radio is modified in any way by anyone.
A RMA number must be obtained within 10 days of the order ship date.
Product found to be defective may be returned to us for replacement (same item only). After 10 days, the terms of the manufacturer’s warranty will apply and you must deal directly with the manufacturer for warranty issues.
Product Replacement: The replacement item will be sent to you at no charge by either Xpresspost or Expedited Parcel once the defective
If you prefer, we can send you a replacement immediately (subject to availability). Immediate replacement would require the replacement product to be paid upon shipping and a refund issued upon receipt of the defective item. For an Immediate Replacement, please submit your order online, selecting whichever shipping method you prefer, and note your RMA number in the Comments & Feedback field (at the end of the Order Form). If you have upgraded the shipping method, the difference between Expedited Parcel/Xpresspost will not be refunded; shipping charges will not be refunded if additional items are ordered at the same time.